Refund policy

At Casada Jewelry, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us for assistance.

1. Returns

Customers in the European Union have the right to withdraw from an online purchase within 14 days of receiving their order, without providing a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us at casadajewelry.contact@gmail.com with your order number and a clear statement that you wish to return your purchase.

Products should be returned in their original condition, with all accessories and packaging where reasonably possible. You may handle the product as necessary to inspect its nature and characteristics.

2. Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the direct cost of return shipping when exercising their right of withdrawal. Return shipping arrangements will be provided after you contact us.

3. Refunds

Once your return is approved and the applicable conditions have been met, refunds will be issued to the original payment method.

Where the legal right of withdrawal applies, refunds will be processed within the legally required timeframe. We may delay reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first, as permitted by law.

Standard delivery costs will be refunded where required by applicable law. Additional costs resulting from choosing a more expensive delivery method may not be refundable.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at casadajewelry.contact@gmail.com and include your order number and clear photographs of the issue.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

5. Legal Consumer Rights

This policy does not affect any mandatory consumer rights you may have under the laws applicable to your purchase, including statutory guarantees for defective or non-conforming products.